The customers suck and honestly the companies suck! I asked to speak to a manager, manager busy but would call me in one hour. Most people who use the Instacart app utilize it the way it is supposed to be. Begin typing to search, use up and down keys to navigate, enter to select. Shopper refused to bring groceries to my door. Obviously, if you canceled your own order, this wouldnt be a surprise. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. I think the many of the good and honest customers are probably leaving Instacart as well and doing their own shopping. The Adjustments section shows refunds for out-of-stock items or item issues, such as missing or damaged items. Bank account charged with $223.18 Are yall serious? June and July Ive had unauthorized transactions taken out of my account. Nonetheless, a handful of customers have complained about Instacart's delivery service. Unlike other Instacart credits, found in the Credits, promos, & gift cards section, a refund will not show up in your account. You can get instant credit for these issues. I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. CANCEL MY ORDER AND ANY MEMBERSHIP ACCT I MAY HAVE JOINED. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Instacart. She was skeptical about using the service as it connected her debit card and she is on a limited income. At the top youll see any refunds you may have had while the shopper was fulfilling your order and the store was out of items. Begin typing to search, use up and down keys to navigate, enter to select. Credits will automatically apply . Do they get to keep their stuff for free? Whether its a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. Shoppers choose which orders they want to shop/deliver. February 1 2023 placed an order via instacart with Fortiono's Instacart shoppers arent perfect, and sometimes they find bad apples (literally) or choose a bad substitution. Unfortunately, as soon as one bot app gets shut down, another pops up in its place. Refunds on Instacart Express. Answer (1 of 4): When a customer reported item(s) missing/damaged/incorrect, they can see it on their end and report them as fraud with option to submit as proof. Ridester 2022 | ALL RIGHTS RESERVED. Shattered or cracked glass. Instacart is a great side gig for a lot of people, but it's not perfect. Instacart refunds will take anywhere from 5-10 business days to be returned to your bank account. Customers can request a refund through Instacart, but it may take a few days. Shop for items from stores near you, with a selection of more than 500 retailers and trusted local grocers across North America. Also your an awesome human for caring about the shopper! Some states require a signature before the alcohol can be delivered. Today I explore no bags at my local Aldi's, juice spilling all over the back of my trunk, the new instacart card, delivering items with apple boxes, and cust. Once you remove the damaged slat you place it somewhere and get the new ones. This was strange to me as I had used the service a maximum of 3 times, months possibly years ago (2020) and never signed up for their auto renewal, much less their annual plan. If you are fed up with the service entirely, learn how to delete your Instacart account altogether. If someone has been burned, theyll usually review. There isnt much you can do to prevent this as a Shopper, but it can hurt you if you get lower star reviews. But if its the product itself, I would report it. Getting an Instacart refund is fairly simple, but there are still some frequently asked questions we need to cover to make sure youre doing everything correctly when trying to get a refund. I bought some store-made pico de gallo that smelled absolutely rancid when I opened it. Check your bank account for the refunds! Shoppers with a lower star ratingdont see the highest-paying orders. No penalty to shoppers. Customer service said sorry we'll send another driver with a replacement. Recently 12/12/22, I was charged $99 for Instacart's annual membership. If you find yourself in possession of expired foods, whether its fruit, meat, or something else, Instacart will gladly help you get refunded for those items. Hopefully, this doesnt happen often, but on occasion shoppers may not pay attention to what theyre grabbing and get you something expired. If you can't advise me you will not be bringing my stuff, just say so and don't have me waiting while you keep changing the delivery date. . Second, in larger cities where there are many Shoppers, picking up orders can get competitive. United States-issued driver's license with photo. I will continue to pursue this until justice is serve! So I was trying to figure out what to do about damaged items that I felt were not damaged when I delivered them to the customer. Your information isnt stored on shoppers personal devices. This will detach the slats and you can easily remove them. Certain order types (e.g. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. In 2014 he acquired Ridester.com to share his experiences with other drivers. Instacart reserves the right to modify or cancel the Guarantee at any time. I have even recommended to people that I would not get something because it did not look good. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. and you might see a refund option instead. Refunds can show in 2 places on your digital receipt under Adjustments at the top of your receipt, and under Charges at the bottom of your receipt. If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. In 2020, the Los Angeles Times reported on unfair ratings received by InstaCart shoppers, noting that some customers report missing items in order to get them for free, which can lower their . would send me a form to complete and "department" would look at it in 48 Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. Your information isnt stored on shoppers personal devices. As with almost any online platform, there are scams on Instacart. Just a report on the order. Click here to get notifications about new complaints of Instacart. For more information, please see our The nerve of some ppl. Instacart Jen recommended taking advantage of the notes function in the Instacart app to avoid order delays and disappointment.. Instacart is legitimate, convenient, and safe for shoppers and customers. Select a credit to your Instacart account or tap Help Center to contact Care. - Missing items - Incorrect items - Damaged items - Poor replacements - Early/late orders If an order never came, or you . Damaged alcohol items. Because they took it upon themselves to double charge me it overdrafted my account. The company doesnt have a direct email address. In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. It wont be refunded as a credit, but rather the funds will be put back into your bank or on your credit card. Theyll sometimes give a one-star review for the Shopper, which can result in penalties. While Shoppers do sometimes make a mistake and dont pick up an item, some scammers abuse this system. We cant add over-the-counter items through. *Instacart doesnt accept passports for most orders in California, or for Costco or Walmart orders nationwide. When a customer receives their Instacart order, they get an email receipt of everything they paid for. Desired outcome: This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . If you did, you will not be refunded, but there wont be a cancellation fee. Damaged item - an item arrived broken or in an unusable condition. 6. Actually call the service line and make a complaint. 2. Is this your company? Instacart may deny any request or revoke a credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. Click the 3 horizontal lines in the upper left corner and select Your Orders. Save my name, email, and website in this browser for the next time I comment. When that isnt the case, the FTC has laws in placeto protect you. Your shopper will verify your age and scan the front and/or back of your ID when they deliver. If you cancel your Instacart Express membership within the first 15 days of your membership, not the free trial, youll get a refund of the membership fee. Contains damaged, spoiled, or otherwise unusable items. But if its the product itself, I would report it. February 3,2023 My transaction denied by bank, checked bank and found above debits. for most orders in California, or for Costco or Walmart orders nationwide. Here are 8 things I wish customers would stop doing. Thank you for being concerned! I had that happen also.. How on earth can a watermelon be damaged unless it was damaged after it was delivered. our party was almost screwed up.The company offered me 10$ certificate to my next puchase. I have submitted a problem report on each and received a credit. Has anyone else had any customers say they had a damaged item? Support doesn't care even though I have proof it wasn't damaged. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. And it's safecontactless delivery is available. From there, you can fill in key details such as the date the item was damaged or stolen, the reason . Shopper texts me authorization for substitution, I agree on 2 items, all goes well, then he drops on my doorstep and leaves, no knock, no text, and . Some scammers are always out to see if they can get things for free. Harris Teeter did not resolve my issues due to having disconnected calls by rude customer service reps. Whether it's a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. 4. Instacart will provide a credit, refund, or redelivery if alcohol items were damaged by the shopper due to the following. Helps to cover some of the IC fees and markup. Contactless delivery and your first delivery or pickup order is free! To request a refund, report the issue to customer support. Start shopping online now with Instacart to get your favorite Quick Picks by Publix products on-demand. Some bots alert Shoppers when new orders appear. This offer is non-transferable. Instead of requesting a refund, youll need to contact Instacart supportto figure out what can be done regarding your order. If your order is over $35, youll get free delivery and wont receive a delivery fee when you have Instacart Express. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Instacart does refund missing items. Plus, they cancelled my ENTIRE ORDER! You can check availability in your area with the Instacart app or website. $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership . Get CareOne 91% Isopropyl Alcohol delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. This live chat can be accessed from the desktop website or mobile app. Most of these examples constitute Instacart fraud. Thank you. If youd rather speak with an agent, theres a call now feature inside the app. To report a safety incident. Maybe some of the strawberries inside the container were starting to mold? Another issue is Walgreens. Although I am a new shopper only been doing it a few months I am confident Ik what a damaged watermelon looks like! My last order for them was the Thursday before Christmas at Costco, it was slammed and their app shut down. They charge for membership, service fees, service fee tax, traveling fees and container fees. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This seems like a massive breach of confidential credit card information. Customer won't likely want to exchange it for another, as the whole batch is likely rancid. You can reach Instacart by email if you go through their website and send a message through their contact us button. during the shut down there were a lot of people that came on board as shoppers. Shoppers must deliver to recipients that are 21 or older. Well also go into how you can avoid them and what to do if youre the victim of a scam. Our website is supported by our users. In my case I'm retired and cannot live on social security. Bad Replacement Items. I told her to cancel my account on the spot! Some legal restrictions apply to over-the-counter medicine orders, Instacart accepts these valid forms of ID for alcohol deliveries. Create an account to follow your favorite communities and start taking part in conversations. It was a packaging issue, not the shoppers fault and I havent reported it because I dont want them to get penalized in some way. I shall report then and hope she doesn't leave a review . 5. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have contacted Instacart multiple times about this matter to either be ignored or get no resolution. ETA: Thanks y'all, I didn't know "damaged item" was even an option tbh I can't return the item to the store directly, as I have no car, the bus doesn't stop there, and I'm not about to walk an hour and a half to return an item. Matt Wilson. 5. I WILL NEVER USE YOU AGAIN. In recent months Instacart service has declined and in about 30% of my orders, I have received a one or more missing, significantly underweight, wrong items, or given replacement items at 2-3 times the cost of the ordered item.